T&Cs
Probably the most boring part of preparing for your adventure but unfortunately we have to do this. Please read carefully and contact us with any questions. We will send out our T&Cs, What Comes With The Van and Privacy Policy documents on request and with your booking confirmation.
Eligibility
To meet the eligibility requirements to hire our vehicles all drivers must:
a) Be over 23 years of age and under 75 years of age
b) Currently hold a valid UK or EU licence and have done so for more than two years
c) Have no more than 6 penalty points on their licence
Our campervans cannot be hired out or driven by anyone who has had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
Our campervans cannot be hired out or driven by anyone who, whilst driving, has been involved in more than one accident during the past three years.
We reserve the right to refuse your collection of the campervan if you are unable to provide the necessary documentation, if you do not meet our eligibility requirements or, in our reasonable opinion we believe you are not fit to drive the vehicle.
Booking Policy
Booking: Once we have finalised your booking details and we are in receipt of your booking deposit of 20% of the total hire cost, we will email your booking confirmation and an invoice for the remaining balance, which will be due 28 days prior to the hire start date. If you have booked with us within 28 days of your hire starting we will require your booking to be paid in full before the day of your hire starting.
Late return fee: If you think you will be late returning the campervan, please contact us immediately so we can extend your insurance. If the vehicle is returned after 8.00pm, we reserve the right to charge you a £50 late fee as this impacts subsequent hires and insurances. If the vehicle is returned after 7.00am the following day, you will be charged a full day rate and subsequent days until the vehicle is returned.
Should the late return of the vehicle make us liable for additional costs, we reserve the right to pass these costs on to you. The late return fee and any additional costs incurred will be deducted from the security deposit.
Security Deposit
We require a security deposit of £250, which is payable by online bank transfer. Your deposit will be retained for 3 days after the hire end date and will be refunded in full provided the campervan and its equipment has been returned to us in its pre-hire condition.
The security deposit covers the possibility of any damage to the campervan, its fixtures and fittings and any equipment therein, or additional cleaning costs. It also allows for speeding tickets, parking fines, congestion charges and any other costs debited to CHELTSEA Ltd.
If there is any damage or other charges incurred we will deduct this from the security deposit before refunding you the remaining balance and an itemised invoice detailing the charges released to you. In the event of a claim, we reserve the right to retain the security deposit to cover the cost of the excess or any other charges incurred. We will refund the deposit if and when our Insurers establish the incident was non-fault and when they have recovered the costs from the third party.
Payment
Payments must be made via online banking no later than 48 hour prior to day 1 of hire. If cash payment is requested, please contact us so that we can discuss options.
Cancellation charges – If you have to cancel your booking you will be subject to the following cancellations charges:
:: 121+ days until hire start date – full refund of booking deposit
:: 120 – 29 days until hire start date – loss of booking deposit
:: 28 days or less – loss of total hire cost
If you have to cancel your booking we will make every effort to re-hire the campervan. If we successfully re-hire the campervan for the same period we will refund any monies paid by you.
Insurance Policy
Our insurance policy provides fully comprehensive insurance for the customer. We allow a maximum of two insured drivers per campervan hire. The primary driver is included in the campervan hire cost and an additional driver will be charged at £10 per day depending on insurance criteria of additional driver. You agree to be bound by the terms and conditions of the insurance which are available upon request.
Upon booking we require the following documents for anyone intending to drive the campervan:
:: Valid UK / EU driving license – Photo card (if hiring for European travel).
:: Utility bill or bank statement (two forms) no more than 60 days old on hire start date, which confirms you reside at the same address as stated on your driving licence.
These documents are copied and retained by us in accordance with our privacy policy, which ensures we securely store your personal information. Our Insurer reserves the right to request sight of this completed Hire Agreement Form should they require it but we do not share your personal details with any other third party.
Breakdown Cover: CHELTSEA campervans are maintained to a high standard, but like any vehicle we cannot 100% guarantee that they will not breakdown. In the unlikely event you breakdown, all of our Campervans have breakdown cover, and our provider will attempt to repair the vehicle at the side of the road. If it cannot be repaired, we will return you, your passengers (included in the hire) and the campervan back to our premises and provided you with a different campervan, subject to availability. If no other campervans are available, we will refund you for the remaining number of days of your hire.
Travel Insurance: We recommend you take out your own travel insurance to cover cancellation costs, personal luggage, money loss, personal accident and medical expenses etc.
Pick Up & Drop Off
Pick Up: Between 7.00am and 10.00am on the hire start date.
Please allow one hour for a full handover, vehicle familiarisation and demonstration of equipment. Before we will release the campervan to you we will need to have received cleared payment in full and your security deposit.
Drop Off: Between 5.00pm and 8.00pm on the hire end date.
On return of the campervan we will undertake a joint review of the vehicle and equipment inventory to ensure the campervan and all its equipment has been returned to us in its pre-hire condition.
NOTE: Early pick up and late drop off outside of the above times is available but will incur and additional charge of £50. We reserve the right to withdraw this facility if the campervan is booked out.
During The Hire
Your Vehicle: During the period of hire your car will be housed on our driveway.
Fuel – The campervan will have a full tank of fuel on collection and we ask that the campervan is returned with a full tank of fuel. If the tank is not full we will fill it on your behalf and you will be charged £3.00 per litre and these charges will be deducted from your security deposit.
Sat Nav – All of our campervans come equipped with 8" Android tablets, pre-loaded with a number of applications, including Google Maps sat nav, so there is no need to worry about getting lost on your holidays.
Have We Missed Anything?
Dogs: We understand that your four legged friend is a part of your family and will enhance your adventure. Therefore, we welcome well-behaved dogs in our campervans. For the comfort of humans and our best friends, we allow one medium sized dog or two small dogs in our campervan. Dogs must not be left on their own in the vehicle at any time and you are responsible for the safety and well-being of your dog in transit.
Smoking: Smoking is prohibited in our campervan. You will be liable for any damage or smoke contamination caused to the van or its contents from smoking and we reserve the right to deduct any costs incurred from your security deposit.
Additional Extras for Hire: We offer a wide range of extra items for you to hire to make your adventure the most memorable it can be. Check our bookings page to see the full list and be sure to add any items at the time of making your booking.
